Careers
People Centred Human Resources facilitates retention through job satisfaction and employee engagement...
Employee engagement demonstrates the commitment and energy that employees bring to the work place and is a key indicator of their involvement, dedication and job satisfaction. Employees who are engaged are more productive, content and more likely to be loyal to their employer. HR practices facilitate this as when you put sound HR practices in place, they promote and encourage employee satisfaction, productivity and retention.
How can HR facilitate retention and engagement?
Job Descriptions
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A job description sets an employee up for success by outlining their responsibilities and the limitations of their position. It should also highlight to an employee how to link into and contribute to the overall goals and objectives of the business.
Operational HR
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HR management practices support management and staff in achieving their day-to-day goals. Here the focus is on where are we going and how do we get there;
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An operational plan ensures that employees are properly supported.
Team Work
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When a team works well, staff trust and support each other which leads to knowledge sharing and efficiency.
Diversity
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Creating an open workplace environment where staff feel valued and free from discrimination and harassment facilitates high performance and job satisfaction.
Employee Recognition
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When you thank staff you are valuing them which facilitates loyalty, retention and engagement.
HR Policies
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Policies and procedures both communicate your company values and provide a consistent process to follow;
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Policies and procedures provide all with a consistent process and that instils confidence in managers with people management.
Performance Evaluation and Management
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It is an excellent opportunity for personal and effective communication and feedback;
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Motivates employees to do their best;
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Identifies the skills and abilities;
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Identifies high performance;
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Assists and supports staff in achieving their work and career goals.
Compensation and Benefits
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Not ranked the most important factor however compensation is important to job satisfaction. An employee who feels adequately compensated is less likely to leave your company.
Strategic HR Planning
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People are the main resource for delivering services;
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Strategic HR planning links HR management directly to a strategic plan resulting in staff having meaningful roles tied to the strategic direction of the company.
Governance
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Government outline the minimum requirements to ensure a safe and equitable work environment for employees. Staff who believe that their employer takes their safety seriously and who believe that an employer respect and value them enough to adhere to employment law as a minimum makes them feel valued.
Employee Satisfaction and Engagement Surveys
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Listening to employees' experiences and suggestions for improvement will provide the business with valuable information that can be acted upon. Employee engagement surveys provide a way to improve productivity and emotional commitment by identifying the root causes of workplace issues but they only work if the business communicates back to the employees.
How else can HR help me retain staff?
Get to know what's important to your employees – develop an Employee Care Plan (ECP) on their first day with your company and use it like a passport throughout their career with you, adjusting accordingly over time as appropriate.
Hold "stay interviews" - Rather than exit interviews with employees who are leaving why not hold "stay interviews" on a regular basis with existing staff.
Focus on talent management best-practices - Talent management helps ensure the right candidate is hired from the start, gives them direction, feedback, development and recognition.
As a business you need to recruit the right people who are right for your business, implement programs and/or processes that support the above activities and provide good and appropriate training to your staff and managers. Look after your employees and they will in turn look after your residents and families. It’s a win-win situation.
Article supplied by PCHR Ltd.